FAQ'S

Welcome to the Fabandre FAQ page! Here, you'll find answers to common questions about our products, orders, shipping, and more. If you have any additional inquiries, feel free to reach out to us!

General Questions

1. What is Fabandre?
Fabandre is your go-to online destination for stylish and affordable clothing. We offer a curated selection of high-quality apparel that suits various styles and occasions.

2. Where is Fabandre located?
We are based in Newtown, New South Wales, Australia.

Ordering

3. How do I place an order?
Simply browse our website, select the items you love, choose your size, and click "Add to Cart." Once you’re ready, proceed to checkout to complete your purchase.

4. Can I modify or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible. We process orders quickly, so we may not be able to make changes once an order is placed.

Payment

5. What payment methods do you accept?
We accept various payment methods, including major credit and debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed securely.

Shipping

6. What are your shipping options?
We offer Free Shipping on all orders within Australia. Orders are processed within 1-3 business days, and delivery typically takes 4-7 business days.

7. Do you ship internationally?
Currently, we only ship within Australia.

8. How can I track my order?
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this link to track your shipment.

Returns and Exchanges

9. What is your return policy?
We want you to love what you ordered! If you’re not satisfied, you can return items within 30 days of receipt for a full refund or exchange. Please ensure the items are unworn and in their original packaging.

10. How do I initiate a return?
To start the return process, please contact us at support@fabandre.shop, and we’ll guide you through the steps.

Customer Support

11. How can I contact customer support?
You can reach our customer support team via:

Additional Questions

12. Do you offer gift cards?
Currently, we do not offer gift cards, but keep an eye out for future updates!

13. How can I stay updated on new arrivals and promotions?
Follow us on our social media channels and subscribe to our newsletter to receive the latest updates, exclusive offers, and styling tips.